Second Floor
Hours
  • TEMPORARILY CLOSED UNTIL FURTHER NOTICE DUE TO COVID-19
  • M-F: 8am - 5pm
865-215-8824, eths@eastTNhistory.org
First Floor
Hours
  • TEMPORARILY CLOSED UNTIL FURTHER NOTICE DUE TO COVID-19
  • M-F: 9am - 4pm
  • Sat: 10am - 4pm
  • Sun: 1pm - 5pm
  • Closed April 12
865-215-8830
Third Floor
Hours
  • TEMPORARILY CLOSED UNTIL FURTHER NOTICE DUE TO COVID-19
  • M-Tu: 9am - 8:30 pm
  • W-F: 9am - 5:30 pm
  • Sat: 9am - 5pm
  • Sun: 1pm - 5pm
  • Closed April 10
  • Closed April 12
865-215-8801
Second Floor
Hours
  • TEMPORARILY CLOSED UNTIL FURTHER NOTICE DUE TO COVID-19
  • M-F: 8am-4:30pm
  • Closed April 10
865-215-8800

Return Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice website and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.

If you have any questions about our guarantee, please, email us at museumshop@eastTNhistory.org or call us at 865-215-8830 or 865-215-8828.

Returns and Exchanges

Returns and exchanges can be made at the East Tennessee History Center or by mail. Please call as soon as possible if you wish to cancel an order placed online.

Returning by mail

  • Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
  • Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Mail returns to: ETHS Museum Shop, P.O. Box 1629, Knoxville, TN 37901-1629