Second Floor
  • M-F: 8am - 5pm
First Floor
  • M-F: 9am - 4pm
  • Sat: 10am - 4pm
  • Sun: 1pm - 5pm
  • April 19: 10am-4pm
  • Closed July 4
Third Floor
  • M-Tu: 9am - 8:30 pm
  • W-F: 9am - 5:30 pm
  • Sat: 9am - 5pm
  • Sun: 1pm - 5pm
  • Closed July 4
Second Floor
  • M-F: 8am-4:30pm
  • Closed July 4

ETHS is hiring -- Museum Store and Visitor Services Part-Time Associate

East Tennessee Historical Society

Job Description—Museum Store and Visitor Services Associate

This position is responsible for day-to-day public interface with visitors to the East
Tennessee History Center. The associate will orient visitors to the Center, handle
museum shop sales, perform general receptionist duties, run the front desk, and promote
membership, services, and programs of ETHS to the visiting public. Supervisor: Curator
of Education with assistance from Museum Store and Visitor Services Manager.

Specific Duties:
*Handle museum store sales and be responsible for accurate cash management/drawer
reconciliation at the end of the day
* Greet and orient visitors to the East Tennessee History Center, including those
attending for tours, exhibits, library, archives, programs, and historic site information
*Follow established policies for shop and museum opening and closing
* Seek out information and be knowledgeable and up-to-date about upcoming programs
and activities at ETHC
* Be knowledgeable about merchandise in the shop and be able to suggest and promote
products to visitors
*Sell ETHS membership and actively encourage visitors to join
* Handle museum shop sales, count visitors, answer enquires
* Accept deliveries for entities in the ETHC; notify appropriate person/office when
packages are delivered, and move to shop office if pick-up is delayed.
* Answer general questions about Knoxville and East Tennessee, give directions, assist
visitors, as far as practical
* Alert staff and/or security personnel of potential problems
* Refer visitors to appropriate staff regarding donations of money, artifacts, archival
material, or other items or concerns
* Answer the telephone, take messages for staff, and distribute messages appropriately
and in a timely manner
* Assist Museum Store and Visitor Services Manager with inventory control and
processing, merchandising, sales drawer balancing, deposits, etc.
* Perform general clerical duties for ETHS staff (envelop stuffing, labeling, data input,
etc.) when necessary
* Restock brochure rack as needed
* Museum shop maintenance (dusting, stocking, etc)
* Maintain regular work hours as scheduled (2 Days per week, to be designated within these hours: 8:30a.m.-4:30 p.m., Monday through
Friday; 9:45 a.m.-4:30 p.m., Saturdays; 12:45 to 5:15 p.m., Sundays).  Occasional time outside of these hours will be scheduled for special events.
* Other duties as may be assigned

To apply, please contact Lisa Oakley at